NordEdge Mart respects your privacy. This policy explains what we collect, how we use it, and the choices you have when shopping for cutlery and kitchen tools on our site.
1. Information We Collect
We collect information you provide directly, including:
- Account details: name, email, phone, password (stored encrypted)
- Order information: shipping address, billing details, items purchased
- Support messages: live chat, contact form, and email correspondence
- Optional newsletter: email address only if you choose to subscribe — never required to place an order
We also collect technical data such as browser type, device, IP address, and pages visited to keep the site secure and improve performance.
2. How We Use Your Information
- Process and deliver orders
- Send order confirmations, shipping updates, and account notices
- Respond to support requests and warranty questions
- Send marketing emails only if you opted in (unsubscribe anytime)
- Prevent fraud and maintain site security
3. Payment Security
Payments are processed by Stripe, a PCI-compliant provider. Card numbers are transmitted over SSL/TLS encryption and are not stored on our servers. You will see a secure padlock in your browser during checkout.
4. Cookies
We use cookies to keep you signed in, remember cart items, and understand site usage. You may disable cookies in your browser settings; some features (such as cart persistence) may not work correctly without them.
5. Sharing Your Data
We do not sell your personal information. We share data only with:
- Payment processors (Stripe) to complete transactions
- Shipping carriers (UPS, FedEx, USPS) to deliver orders
- Service providers who help us operate the website, under confidentiality agreements
6. Data Retention
Order records are kept as required for tax, accounting, and warranty purposes. You may request deletion of your account; some order data may be retained where legally required.
7. Your Rights
You may access, update, or delete your account from your dashboard. To opt out of marketing emails, use the unsubscribe link in any message or update preferences in your account settings.
8. Children
Our site is not directed at children under 13. We do not knowingly collect personal information from children.
9. Changes
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision.
10. Contact Us
Privacy questions: admin@nordedgemart.com or visit our Contact page.