We want you to be satisfied with every flatware set, utensil, and kitchen tool you order from NordEdge Mart. If something is not right, this policy explains how returns and refunds work.
1. 30-Day Satisfaction Guarantee
Most items may be returned within 30 days of delivery for a refund or exchange, provided they are:
- Unused and in original condition
- In original packaging with all included pieces
- Accompanied by proof of purchase (order number or receipt)
2. Items Eligible for Return
Flatware sets, kitchen utensils, serving pieces, knife sets, and care & storage products in resalable condition qualify for return. Opened flatware or utensil sets may be returned if all pieces are present and undamaged.
3. Non-Returnable Items
The following cannot be returned unless they arrive damaged or defective:
- Items marked final sale or clearance at time of purchase
- Products with missing pieces or signs of use beyond inspection
- Custom or special-order trade quantities (contact us for exceptions)
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We will arrange a replacement or full refund, including return shipping when applicable. Please include photos of the item and packaging.
5. How to Start a Return
- Sign in to your account and open My Orders, or email admin@nordedgemart.com with your order number.
- Select Request Return and describe the reason.
- Our team responds within 1 business day with return instructions and, when approved, a prepaid label for eligible cases.
- Pack items securely in the original box when possible and ship within 14 days of approval.
6. Refund Processing
Refunds are issued to the original payment method after we receive and inspect the return. Processing typically takes 3–5 business days after inspection; your bank may take additional time to post the credit.
Original shipping charges are non-refundable unless the return is due to our error (wrong item, damage, or defect). Return shipping is the customer's responsibility unless otherwise stated in your return approval email.
7. Exchanges
Prefer a different piece count, finish, or product? Contact support before shipping your return. We can often process an exchange once the original item is received or place a new order with adjusted pricing.
8. Cancellations
Orders may be cancelled within 1–2 hours of placement if they have not shipped. Contact support immediately. Once an order ships, it follows the return process above.
9. Contact
Questions about a return or refund?
- Email: admin@nordedgemart.com
- Phone: +1 7372838059
- Live chat & contact form